The staff was friendly and the process was seamless. Because we arrived early, we had a nice selection of cars from which to choose for our road trip adventure. Staff wore masks, and there was limited contact necessary for the transaction.
We had been told that the additional insurance policy we had purchased would not cover one of the vehicles available for rental, and it happened to be a vehicle we were interested in taking on our trip. The reason we were told that the policy wouldn't cover that vehicle is because it was considered a "luxury" vehicle. Upon our return to Enterprise, we were told by a different associate that this was not true and that all the vehicles would be covered under the additional insurance policy we had purchased. This of course, disheartened us, as we would have preferred this vehicle. It seems as if the staff is not fully clear on the insurance guidelines. Regardless, we still enjoyed the vehicle with which we ended up.