Very friendly staff at pickup and drop off locations. Quick easy process.
8.0
Very Good|Dec 2022
The check-in process took quite awhile and my original vehicle was give to someone else. Other than this, everything was smooth sailing and the car I ended up getting had amazing gas mileage!!
10.0
Wonderful|Nov 2022
It was good
10.0
Wonderful|Oct 2022
Ray went out of his way to find the car I wanted!
10.0
Wonderful|May 2022
Friendly. Accommodating. Ready upon my arrival and drop off
They charged my card $335 when I should have only been charged $67.
10.0
Wonderful|Dec 2021
Good morning
10.0
Wonderful|Nov 2021
Getting the car was easy, quick, and simple. The staff was accommodating. They upgraded us to a van because the SUV wasn't available. Only thing is the car smelled slightly like smoke. Not their fault though. Just wish people wouldn't smoke in rental cars.
5.9
Fair|Sep 2021
Price booked and agrrreed upon online was not what was presented at desk
5.6
Fair|Apr 2018
Jacksonville location was helpful, but Avis customer servile not!
Avis customer representatives are NOT helpful at ALL! End up paying more and it took a lot of time to call them again and again.
All reps I dealt with with super professional and helpful with directions and answers to my questions. Also had our vehicle ready for us within minutes. Enterprise should be proud to have the employees I dealt with at the off airport location AND when returning amthe car at Jax airport.
10.0
Wonderful|Dec 2022
The car was ready as promised during a busy holiday season and had me quickly driving away.
2.0
Poor|Dec 2022
Enterprise is very unprofessional. We booked in advance and they still didn’t have our vehicle available. We had to settle for an suv that was dirty and bad on gas. It needed an oil change.
2.0
Poor|Apr 2020
Employees
2.0
Poor|Aug 2019
nothing
have the actual car that i wanted and you confirmed was there
I was eligible for a military discount and was denied by both the rental place and thru customer service. And the rental place tried to seriously over charge me for the rental. If I hadn't pressed for an honest rate, I would have paid a lot more than I should have.
2.0
Poor|Apr 2022
the car wouldnt start and needed a jump twice. had to cancel my vacation early and made it late to work. had it towed from my driveway. Hertz didnt want to reimburse me for the rental.
2.0
Poor|Dec 2021
Terrible customer service. No one can tell me where or how to drop the car off on a Saturday when all of the local locations are closed
2.0
Poor|Dec 2021
management was rude, the car needs to be serviced the brakes where bad, no gas when I picked it up I almost didn't make it to the gas station, the car was suppose to be clean my son found a smoked cigarette in the back seat even though there are signs inside that clearly say $400 fee for smoking in the car. I will not rent a car from there again I will go somewhere else
3.9
Poor|Sep 2021
My car was not ready for pickup at the scheduled time.