I was eligible for a military discount and was denied by both the rental place and thru customer service. And the rental place tried to seriously over charge me for the rental. If I hadn't pressed for an honest rate, I would have paid a lot more than I should have.
10.0
Wonderful|Oct 2022
Friendly staff, rented a new Ford Bronco at an amazing price. Highly recommend
2.0
Poor|Apr 2022
the car wouldnt start and needed a jump twice. had to cancel my vacation early and made it late to work. had it towed from my driveway. Hertz didnt want to reimburse me for the rental.
2.0
Poor|Mar 2022
The experience was poor as we drove to the pickup point and there was no car available. We were told we would receive a call when a car was returned which we then could rent. Unfortunately we never received a call. I do not understand how we were able to make a reservation and then not have a car available. The process was frustrating and wasted a considerable amount of time.
2.0
Poor|Dec 2021
management was rude, the car needs to be serviced the brakes where bad, no gas when I picked it up I almost didn't make it to the gas station, the car was suppose to be clean my son found a smoked cigarette in the back seat even though there are signs inside that clearly say $400 fee for smoking in the car. I will not rent a car from there again I will go somewhere else
3.9
Poor|Sep 2021
My car was not ready for pickup at the scheduled time.
Very friendly staff at pickup and drop off locations. Quick easy process.
8.0
Very Good|Dec 2022
The check-in process took quite awhile and my original vehicle was give to someone else. Other than this, everything was smooth sailing and the car I ended up getting had amazing gas mileage!!
10.0
Wonderful|Nov 2022
It was good
10.0
Wonderful|Oct 2022
Ray went out of his way to find the car I wanted!
10.0
Wonderful|May 2022
Friendly. Accommodating. Ready upon my arrival and drop off
They charged my card $335 when I should have only been charged $67.
10.0
Wonderful|Dec 2021
Good morning
10.0
Wonderful|Nov 2021
Getting the car was easy, quick, and simple. The staff was accommodating. They upgraded us to a van because the SUV wasn't available. Only thing is the car smelled slightly like smoke. Not their fault though. Just wish people wouldn't smoke in rental cars.
5.9
Fair|Sep 2021
Price booked and agrrreed upon online was not what was presented at desk
5.6
Fair|Apr 2018
Jacksonville location was helpful, but Avis customer servile not!
Avis customer representatives are NOT helpful at ALL! End up paying more and it took a lot of time to call them again and again.
All reps I dealt with with super professional and helpful with directions and answers to my questions. Also had our vehicle ready for us within minutes. Enterprise should be proud to have the employees I dealt with at the off airport location AND when returning amthe car at Jax airport.
10.0
Wonderful|Dec 2022
The car was ready as promised during a busy holiday season and had me quickly driving away.
2.0
Poor|Dec 2022
Enterprise is very unprofessional. We booked in advance and they still didn’t have our vehicle available. We had to settle for an suv that was dirty and bad on gas. It needed an oil change.
6.0
Okay|Jun 2021
Staff great Pickup & dropoff quick and easy
Car honestly smelled like rotting garbage- my mom couldn't breathe in it it was so terrible. They tried to hide it with several air fresheners in every single a/c vent but it wasn't enough, just made it worse. Told the company - didn't even really apologize or offer any money off - just were like oh well you know "odors".
10.0
Wonderful|Jul 2020
The whole process was simple and easy. The staff in both locations were very friendly and helpful.
The best rental car company in Golden Glades/The Woods, Jacksonville is HERTZ with an average rating of 2.8/10 from our users.
The length of time you can book a rental for is subject to the inventory of the supplier. When renting a vehicle from Golden Glades/The Woods it should be possible to rent a car for a whole month if needed.