They didn’t have the truck I wanted, but they had a smaller version available. They called me early to let me know and see if I still wanted the vehicle which I appreciated. They close early on certain days though, check the hours!
Although more expensive then in ALL the years I have rented from you, Kyle understood. Service was quick and efficient.
The staff was very friendly and helpful. The van was great for carrying around my grandkids during their spring break.
Staff was very helpful and friendly. The pick up and return was quick and easy.
Nick was very helpful and friendly - explained optional services. I was in and out very quickly. No hassles. I was worried about dropping off the SUV on Sat after they were closed. But it was simple; I parked vehicle in back lot and dropped keys in dropbox slot at the front door.
Explaining the car features would have been nice. I own a 16 yr old car so I am not too familiar with the hot new gadgets.
The vehicle I rented had serious issues once I hit 48mph the engine got extremely loud. And the dashboard was haunted it would continue to do things like turn the air constantly after turning it off, changing the radio station, changed the settings all while driving the vehicle.
Extremely helpful at both pick-up and drop-off locations, their servers were down at pick-up but they handled it well and we were even able to find a car that better suited my needs! Was able to drop off at a location closer to me.
Probably could have used an extra pass with the vacuum, but we rented a large cargo van so not too upset about it.
Very Good|May 2020
The staff was very polite and professional. The van drove great. I got a great price, I thought, too.
I did wish the staff was wearing a mask (it's covid-19 time right now), esp when in the office, and, while cleaning the interior of the vehicle. I had to wipe it all down myself again, as the virus is spread by exhalations. I didn't mind I waited an hour to get going after pick up time, because they are short staffed due to the virus, though.
The entire process. They sent me to a different location to pick up the car, didn't have the car I reserved, didn't check the car in when I returned it, and billed me for a over a week until I had to call multiple times to get it fixed. They still overcharged me at the end.
The car was not what I was expecting, it had horrible brakes, horrible alignment, and the air conditioning was mediocre. The car wasn’t ready when I got there and I had to wait 45 minutes for the car to be cleaned. It had 1/4 of tank of gas, and the sales clerk did not have any idea of what he was
Very Good|May 2019
Car was waiting out front for me, was ready to go once the customer ahead of me was taken care of. I loved the drop box which saved me time the next morning from having to have some one take me and then return home to get my car.
The car was great, but the windshield and back window was dirty when I picked up the car. I had to go home and wash them before my trip.
I did not like anything the guy that helped us treated us like he did not care to even help us. Being in the customer service business i k ow how important is the customer and the different ways that we can make a customer happy even if we cannot help we still do everything possible to make it happen but at least trying but the guy treated us very poorly because our credits were low. He does not even know our situation we had the money to rent it. But you can rest assure i will never go through budget again.
I reserved a car, but they closed early so I couldn't pick it up. The call center said go back the next morning, so I did. The next day they told me that they never had the car available in the first place.
The car was comfortable and clean.
The rental car store was closed and the associate that was supposed to open the store showed up over an hour late for work. I had to call corporate and went to another store to get the to contact the closed store where my pick up was located. The associate was rude and told me “there is nothing I can do about it, sometimes people are just late”. The car was on empty when rented to me so I had to fill it completely up before driving it. Then when returning it with a full tank, they charged me a fuel service charge. The costumer care representative I used when filling a disputed was very nice and helpful. The fact that I had to go through the trouble of disputing the charges is unacceptable in the begining though.
I called Budget directly to make a reservation do they wanted to charge me more than double for the same vehicle just a different pick up location. I'm glad I found this better deal through Kayak/priceline.
I like the fact that the store manager offered me a free upgrade, although I did not request it and her attitude was a friendly one.
there was not one available to offer me a ride home after the rental. Enterprise Rental Car, whom I usually use, always have this service available, ALWAYS.
1 out of 2
Budget Locations in Ortega Hills
11570 San Jose Blvd Suite 5
+1 904 886 3249
1910 Wells Road Suite 9b
+1 904 272 7033
Ortega Hills Car Hire FAQs
HERTZ is currently rated 3.6/10 by our users, making it the best rental car company in Ortega Hills, Jacksonville.
Yes, cars are available to be rented out for an entire month at Ortega Hills.