Only one person runs the location, receiving, renting, cleaning cars. There is a waiting time, and the man is in a terrible mood because he has to do it all. He received a car and just cleaned it up, and that was the same he assigned me. The gas tank was not complete, the trunk was dirty (he offered to clean it, but it will take time), the car was not working well, had electrical problems. I wish there were another location close to this area.
Could not rent without credit card
Easy in-easy out. The staff was professional on both ends. The car was nice and clean. The price was wonderful in comparison to other companies and I appreciate that.
Everything was very easy
I was very pleased.
Car wasn’t available at time I needed it
Won’t use your service again you charged me for nothing
Staff extra friendly in both places. The actual vehicle was clean and loaded with features.
So expensive to do a one-way! But I guess that’s to be expected.
Didnt wait long to pick up, considering I was the only one there, shouldn't have waited as long as I did.
Car was pretty dirty, hadn't been cleaned at all from prior rental. Didnt have time to deal with it.
Staff at Budget was friendly and the process was quick.
Give me a jeep SUV!!
I bought the insurance online (Allstate), but when I get there the employee told me that I have to claim by myself if I get accident without their (budget's) one. I don't like this part.
It took a lot of planning and research to find the best dropoff and pickup locations for a decent price. During the Houston pickup, the person I worked with insisted that the reservation had me return it to the New Orleans airport. I tried to show him my reservation on my phone, but he wouldn't look at it. He instead just recited from his computer. He even went so far as to say the location I booked at (only days prior) had closed (not true) and that our drop-off location had reverted to the airport. He even called the number provided and said it was the airport location that picked up (it turns out it wasn't! -- at least not when the number was called again). When I was able to reference the location code and prove to him that it was a downtown location, he claimed it was a computer problem and that it changed on him while we were talking. Everything ended up OK in the sense that we had the correct pickup/dropoff and we had the correct car reserved, but a mistake on the part of the worker was followed up by indignation that he hadn't made a mistake, and then a cover-up lie and, finally, blame on the computer system. So it was quite an uncomfortable pick-up experience.
Reserved a Compact. Received a full size and had to pay $15/day more. No way to do business!
I never got my van
Suv we reserved should have been available as I called 30 before pick up time and was told all was well. Suv was filthy, candy wrapper in drivers door pocket, crumbs in the front cup holder and worst of all- a used disposable dental floss pick and tissue in the passenger door pocket. This, while hertz proudly put not one but two COVID CLEAN stickers on the SUV. Unfortunately the dental pick up as not discovered until our trip was underway. Will never rent from them again. Also high mileage vehicle- over 33,000 miles
There was one female agent on November the 28th that was helpful. She was told by another agent by the name Mimi to place me in an old filthy, dirty 12 passenger van they had parked in what looked like the dump. I refused to be place in that filthy van and I returned to the counter someone was returning the new, clean 12 passenger van I requested previously. It was clear that the agent Mimi wanted to make sure i was given the worst there was because she called me several times to get me to cancel my one month in advance reservations for another customer and I explained i had made these family plans and could in no way cancel them two days before my family was due to arrive. I am President Circle but I never mentioned that once, this was about being with Hertz for over 14 years. They have earned my business and I theres because of their reputation before my encounter with the Hertz agent named Mimi at the South Loop Hertz location. I was nearly in tears when I saw this unfold before my very eyes. She had control to make me and my family miserable in an 1989 Chevrolet 12 passenger van. It was filthy inside and out, I could not believe my eyes. I saw the new vehicles that were being rented and returned and I was hit in the chest with this abuse of position as an agent to a 14 year customer of Hertz.
I should've been placed in the new 12 passenger vans for both rental transactions, November 23 and November 28th. This was deplorable treatment and I was deeply hurt by it.
Very chaotic on pickup day. Didn't have the exact size vehicle I reserved. Would have preferred a newer vehicle. The SUV had 58k miles and lots of broken things on it. Needs to be sold and replaced by a new model.
Pick up/Drop off location was close to my home.
Notification process. Only after I arrived at the site was I informed there was no vehicle for me. I was told they didn;t have a telephone number at which to reach me. However I provided both an email and number with my online reservation.
The guy who checked me back in was at least friendly.
The woman who "helped" me at pick-up was rude and condescending. I couldn't get away from her fast enough. Yet she forced me to wait almost an hour for my reserved car, which meant that I was now leaving town in the middle of rush hour traffic in the rain. (Took me 2 hours to go 20 miles, I'm not kidding) The car I was given has to be the worst vehicle I've ever had to drive. Horribly uncomfortable seats, no cruise control and I was concerned about the brakes more than once. I will never ever accept a Hyundai Accent from any rental company, and I will not return to this branch of Enterprise based on that wretched woman at the counter.
The rental employee was very professional and helpful. Assisted me in checking vehicle.
That it was too far but they did have drop off location at airport.
I did not notice that your rate had me picking up the car at an address other than the airport, especially since I had put in that I wanted to get it at the airport. So when the airport informed me of this and stated they did not have any available cars left I had to hire a Taxi for $72 to take me to the Rental agency located clear across town. Then I had to pay another $80 to be able to drop it off at the airport. So your bargain ended up not such a great bargain. You should probably make this change in address a little more obvious on your website.
They upgraded me and It was a great car.
very fast check in to pick up and drop off
he started to charge me because I only had 3/4 gas. I reminded the guy I got it with only 3/4 gas